All items are processed and shipped from our facility within one business day of purchase. Once shipped, standard delivery times apply. You can track your order using the tracking information provided in your confirmation email.

If your order hasn’t arrived within the expected timeframe, please contact us at support@thegachagarden.com.

You can track your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can enter your order number in the “Order Status” section on our website.

Currently, we only ship within the United States.

If you notice an error in your shipping address, contact us immediately. If your order hasn’t shipped yet, we can update the address. Otherwise, we will need to wait until the item is returned to us before resending it.

If your package is marked as “undeliverable” and returned to us, we will reship it to you at no additional cost.

We accept all major credit and debit cards, including Visa and Mastercard, as well as PayPal.

If you’re experiencing issues with our website, please contact us with details about the problem so we can resolve it as soon as possible.

Please reach out to us and provide details about the error you’re encountering so we can assist you promptly.

We accept returns within 90 days of delivery. We accept both defective and non-defective items, including new condition products.

To initiate a return:

— Contact us first at support@thegachagarden.com or +1 (843) 625-8699
— Wait for our return instructions before shipping anything back
— Once approved, ship using any trackable and insured method

You’ll receive a full refund including original shipping and handling fees, processed within 3–5 business days of inspection. We never charge restocking fees.

We accept exchanges within 90 days of delivery for both defective and non-defective items. Please contact us first at support@thegachagarden.com — do not ship anything back without prior approval. Once we review your request, we’ll send you full instructions.

Please email us at support@thegachagarden.com with your order number and clear photos of the damaged item. You do not need to return it — we will send you a replacement or issue a full refund, whichever you prefer.

We sincerely apologize for any mistakes. Please email us at support@thegachagarden.com with your order number and details of the issue. We will cover all costs to send you the correct item and provide a return label if needed.