Shipping & Delivery

Where do we deliver?
We ship across the United States. We do not currently offer international shipping.

Shipping Cost
Enjoy free standard shipping on all orders — including large freight items. No hidden fees.

Order Processing

We process all orders within 1 business day (Mon–Fri). Orders placed after 11:00 PM Mountain Time (MT) will be processed the next business day.

Delivery Timelines

Some products require freight shipping due to their size and weight. Here’s what to expect with freight orders:

• Delivery Appointment: The freight carrier will contact you by phone to schedule a delivery window. You must be present to receive the shipment.
• Curbside Delivery: The driver will deliver to your curb or driveway — not inside your home.

Warehouse Location

All orders ship directly from our warehouse in Burley, Idaho (USA).

Multiple Addresses

We do not support multiple shipping addresses in a single order. For multiple destinations, please place separate orders.

Order Status & Tracking

Once shipped, you’ll receive an email with a tracking number. Please allow up to 48 hours for tracking updates. If your order hasn’t arrived within the expected window, email us at support@thegachagarden.com with your name and order number.

Returns & Exchanges

We accept returns within 90 days of delivery. All return shipping costs are covered by us — please contact us first to receive your free prepaid return label and RMA number before shipping any item back — then return the item and receive a full refund with no restocking fees. Please see our Refund & Returns Policy for full details.

Customer Support